Thursday, September 13, 2007

Lies, Damned Lies and Couriers

I worked at home today (yay!) because I needed to catch up on a load of stuff after being on the rail* for the first couple of days of the week. Actually, I worked at home on Tuesday, too, because I had other stuff to catch up on then. It's an endless cycle of going out and talking to people, and then trying to find time to process what I've gleaned from them into something I can work with. I could tell you more, but a) it would be boring, and b) it would probably be in breach of my non-disclosure agreement. However, the fact that I was at home on Tuesday is relevant to this tale of woe and poor service. Oh yes. Another one. And so hot on the heels of the last one.

For it came to pass that I did find myself browsing on Amazon not too long ago. And yeah, was their selection vast and their delivery promises appealing to the eyes of the Lord. So submitted me my order unto them, and selecteth me the delivery option which involveth not the incurrence of additional charges.

Then didst I wait with patience, sure in the knowledge that my goods would arrive at the appointed hour.

On the 11th day, curiosity didst burn within me, and loggeth me on to their site once more, therein to track my package. Behold my astonishment at the revelation vouchsafed to me by the tracking application. For not only had the courier come unto me and attempted to deliver the bountiful produce of the Amazon, but they had come on more than one occasion.

They had knocketh on the door, quoth the tracking application, and had ringeth the bell until their very fingers grew weak with the strain. And tho their supplications had gone unnoticed, left they a calling card that I might arrange a redelivery at my earliest convenience. And left they a calling card on both occasions, lest the first contrived to turn itself from the true path between letterbox and doormat, and lose itself in the darkness of the cupboard under the stairs.

And vexed was I at these revelations, for I had remained within my chambers from the first hour unto the last on at least one of the days when they had knocketh on the door and ringeth the bell, yet heard I nothing. And vexed was I, for meticulously did I check for signs of a calling card, verily unto the darkest depths of the cupboard under the stairs.

So, ringeth I the people of the Amazon, and after much wailing and grinding of teeth did I learn that pretty fucking useless are they at getting their courier to do a decent job, and pretty fucking useless are they at providing people with the necessary information to remedy the situation themselves.

The fool hath said in his heart, "They'll sort it all out, it will be alright." But I say this to you, "Trust not the providers of service. Trust not their words of promise. Trust not their claim to put the customer first. For see, a courier company puts their customer first, but their customer is the company that uses them to deliver goods, not the poor bastard waiting for the bloody package to turn up."

And to drop out of the increasingly difficulty biblical mode and wrap up, I spent a bit of time digging around on the "Say No To 0870" site, got a phone number for the local delivery branch, drove down there, and picked up my package. I didn't mention anything about their drivers being liars. But they are.



*I could have said on the road, but I went by train. Pernickety? Moi? Not at all. I think you'll find I'm being pedantic.

5 comments:

Anonymous said...

I sympathise - I had EXACTLY the same experience recently with a package sent to me by an organisation via a large courier company, who subcontract their home deliveries in this country to a smaller courier company, who were equally useless.

First Nations said...

priceless!

that seminary education didn't go to waste after all.

First Nations said...

speaking of the seminary, i found this site and thought of you. still doing card tricks? check it out!!!

they're american, they're vintage porn and they're goofy as hell. there's gotta be something here you could use.

CyberPete said...

I've experienced the same from our Danish Postal Service and I am right now awaiting the arrival of my new Kylie calendar and a new keyboard.

I'm home for 2 weeks so they have no excuses

Inexplicable DeVice said...

I must remember not to read these posts out loud: My monitor is covered in spit from all the lisping...